(CHICAGO, IL) –IGA today announced that both Westside IGA and Minford IGA, owned by Dave & Cindy Smith, have been awarded the IGA Five Star honor for achievement in IGA’s Assessment Program. Five Star is the highest level of recognition possible under the Assessment Program’s rigorous standards.
The IGA Assessment Program focuses on store appearance and product quality, employee training, customer service, participation in IGA-only shopper-focused offers from national brand partners, and support and involvement in the local community. The IGA Assessment Program involves three unrevealed and one revealed assessment within the course of a year.
“IGA’s customers know that when they shop at IGA, they’re supporting not only their local independent grocer, but their community as a whole,” IGA CEO Mark Batenic said. “The heart and soul of IGA is providing our customers with the very best level of service along with a personalized, community-focused shopping experience. Westside IGA and Minford IGA are both shining examples of stores that provide
the total IGA Hometown Proud customer experience. We’re proud of their achievement and thank all the shoppers who inspired both stores’ teams to be the best. It’s stores like Minford & Westside IGAs that are making it possible for IGA to celebrate its 90th anniversary as the world’s largest independent grocery retailing brand, and that will make it possible for this brand to move forward into the next 90.”
“We are so proud that both stores were awarded Five Star IGA status,” said Dave Smith. “Only 29 were awarded in the state of Ohio, and to have two in Scioto County is a great accomplishment. Both stores achieved this honor by working as a team to meet the needs of our customers. I’d like to thank both of our dedicated teams at Westside and Minford for their hard work day in and day out. They achieved this, not us!”
The Independent Grocers Alliance, or IGA, was founded in 1926, bringing together independent grocers across the United States to ensure that the trusted, family-owned local grocery store remained strong in the face of growing chain competition. IGA, which celebrates its 90th anniversary in 2016, is the world’s largest voluntary supermarket network with aggregate worldwide retail sales of over $36 billion per year. The Alliance includes nearly 5,000 Hometown Proud Supermarkets worldwide, supported by 36 distribution companies and more than 55 major manufacturers, vendors and suppliers encompassing everything from grocery to equipment items. IGA has operations in 46 of the United States and more than 30 countries, commonwealths and territories.