By Wayne Allen
If there is one thing that can be said about Dean Knittel & Sons Auto Repair, located at 1201 Franklin Ave., in Portsmouth — they stay busy.
J.D. Knittel said on Wednesday they were scheduled to work on 43 cars, which he said is the case on a nearly day-to-day basis.
“We don’t know if we will get that many (43) done, but when we get one car done they tow in three more,” Knittel said. “We have some (people waiting to get their car fixed) are on a call list, because they are still able to drive their car. We will call them when we can get it in here.”
Knittel said the have eight mechanics that work at the business and they stay busy.
“A lot of time people will come in early in the morning to drop their car and we will take them home or to work while we work on their car,” Knittel said. “We’re in here by 6 a.m., so a lot of time people will go into work early. There are a lot of shops that don’t open to 8 a.m. or 9 a.m. and people don’t want to leave their cars there with a key in it.”
Knittel said they are able to provide a number of repairs to your vehicle, everything from changing the oil in your car, truck or SUV to any kind of electrical or computer work.
“We do air conditioning, heating, radiator, engine changes and we do a lot of computer work. I don’t know how many other places are doing computer work. My computer guy’s got 29 cars waiting on him right now.”
He said the same level of activities rings true for every part of the business.
“We do a lot of brake work. We can also do tune-ups and all of your general maintenance and some of the heavy duty stuff event,” Knittel said.
Knittel said he is the third generation of his family to work at the business.
“My grandpa started back in the (19)40s and we’ve been here since the early (19)60s,” Knittel said.
Knittel said over the year they have been able to build a consumer base that returns, when they need something else fix or worked on. Knittel believes people keep coming back because of the service.
“We don’t worry about the first time we work on your car, we worry about if you’ve had a problem we have to take care of. We worry about that,” Knittel said. “If there is a problem with something we did or some part we’ve put on that’s bad. We worry about that much more than when we work on your car the first time.”
Knittel said it’s a philosophy of the business to take care of the consumer first.
He said there are two garage bays attached to the building, a five bay garage next to the building and another garage across the street.
For more information about Dean Knittel & Sons Auto Repair call them at 740-353-1647.
Wayne Allen can be reached at 740-353-3101, ext. 1933 or on Twitter @WayneallenPDT