I am writing in response to an advertisement in the Portsmouth Daily Times on Saturday, Sept. 22, 2013 in which a law firm encouraged anyone who suspected that a loved one was abused or neglected at Heartland of Portsmouth to call them. I’m not disputing anything that was written, but I am shocked to think that anyone was ever mistreated at Heartland. My father-in-law was in Heartland for 11 years and a member of our family visited everyday. He got fantastic care there. After that many years we got to talk to and know a lot of the people up and down the hallways and not one person in 11 years said they were mistreated.
I’ve had neighbors and people that I used to work with stay at Heartland and they all told me how well they were treated. In fact, I was a patient there myself in 2010. I was transferred to a Columbus hospital after a serious injury. My doctor in Columbus told me I would have to go to a nursing home to learn how to walk all over again. When I told him where I wanted to go he told me I was going to a very good place.
When I got to Heartland I was 84 years old, had nine broken bones, three in my neck and four in my back and both wrists. It took three nurses just to set me up to the side of the bed, bur four months later I walked out of Heartland on my own. I couldn’t have been treated any better. All the therapists at Heartland were fantastic. They made it fun and we were always teasing each other. They treated me so much like family that I didn’t want to leave. I go back every Tuesday to visit patients and talk with the staff.
I’ve been a hospice volunteer for 12 years and I’ve visited patients in all the local nursing homes weekly. I routinely ask them how they are being treated and not one time have I heard anyone complain about being abused or neglected, not once. It seems that we only read about complaints about nursing home so I’m writing to compliment them on the wonderful care they have provided to me, my family and my friends.